Returns & Exchanges
At ThriveCo, we stand behind the quality of our beauty formulations and want you to be completely satisfied with your purchase. If a product isn't the right fit for your skin or hair journey, we offer a hassle-free 30-day return policy for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the product in its original packaging, ensuring the cap is securely tightened to prevent leaks, and include your printed return authorization slip.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing